Terms of Service
OrbPals Terms of Service Last Updated: August 8, 2026
Welcome to OrbPals. These Terms of Service (“Terms”) govern your use of the website orbpals.com (the “Site”) and any products or services we offer, including physical products, digital downloads, and the Glow Circle membership.
By accessing or using the Site, placing an order, or subscribing to Glow Circle, you agree to these Terms. If you do not agree, please do not use the Site.
1. Who Can Use the Site The Site is intended for parents, guardians, and adults 18 years or older. Children under 13 may not create accounts or make purchases. Any use by a minor must be supervised by a parent or legal guardian.
2. Products and Orders
- Physical products (apparel, keychains, wall art, bedding, etc.) are fulfilled by third-party print-on-demand partners.
- Product colors and appearance may vary slightly from what you see on screen.
- We reserve the right to refuse or cancel any order for any reason, including pricing errors or suspected fraud.
- Prices are listed in U.S. dollars and do not include applicable sales tax or shipping unless stated.
3. Digital Products and Downloads
- Digital items (coloring pages, stories, token sheets, activity packs, etc.) are delivered electronically after purchase or signup.
- You receive a limited, non-exclusive, non-transferable license for personal, non-commercial use only.
- You may not resell, redistribute, share, or claim ownership of any digital files.
- Once a digital product has been downloaded or accessed, it is generally non-refundable.
4. Glow Circle Membership
- Glow Circle is a recurring monthly (or yearly) subscription.
- By subscribing, you authorize us (or our payment processor) to charge your payment method on a recurring basis until you cancel.
- You may cancel at any time through your account or by contacting us. Cancellation takes effect at the end of the current billing period.
- We may change membership benefits or pricing with reasonable notice. Continued use after changes means you accept the new terms.
- Access to monthly content and the Starlight Library is for personal family use only.
5. Intellectual Property All characters, names, stories, artwork, logos, and content on the Site (including Aurorah, Luna, Ech-O, Spark, Art, Zorby, the Cosmic Orb, and related materials) are the exclusive property of OrbPals. You may not copy, reproduce, modify, or use any of our intellectual property without written permission.
6. Returns and Refunds
- Physical products: Please review our separate Shipping & Returns policy for details on damaged, defective, or incorrect items.
- Digital products: Generally non-refundable once accessed or downloaded.
- Glow Circle: No prorated refunds for partial months. You retain access until the end of the paid period after cancellation.
- We reserve the right to issue refunds or store credit at our discretion in special cases.
7. Disclaimer and Limitation of Liability The Site and all products are provided “as is.” We make no warranties regarding uninterrupted service, accuracy of content, or fitness for a particular purpose.
To the fullest extent permitted by law, OrbPals and its owners will not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products. Our total liability for any claim related to the Site or products shall not exceed the amount you paid us in the 12 months prior to the claim.
8. Privacy Your use of the Site is also governed by our Privacy Policy, which explains how we collect and use personal information.
9. Governing Law These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes will be resolved in the state or federal courts located in Texas.
10. Changes to These Terms We may update these Terms from time to time. The “Last Updated” date at the top will change when we do. Continued use of the Site after changes means you accept the revised Terms.
11. Contact Us Questions about these Terms? Email us at: hello@orbpals.com Or use the contact form on the Site.
Aurorah — The Brightest Star (Hope)
Radiant and optimistic, Aurorah is the heart of the Starlight Observatory. She always helps her friends see the light even in the toughest moments. With her warm golden glow, she inspires kids to believe that brighter days are always ahead, no matter how cloudy the sky may seem.
Catchphrase: “Even on cloudy days, there’s always a sparkle ahead!”
Fun Fact: Aurorah’s favorite thing is lighting up the whole Observatory with her star power during Glow Time celebrations.
Luna — The Dreamer (Imagination)
Creative and dreamy, Luna turns the night sky into endless wonderful possibilities. She helps kids believe that anything they can imagine can become real. With her soft purple-blue glow, she encourages big dreams and creative thinking during quiet moments under the stars.
Catchphrase: “Let’s dream it bigger and brighter!”
Fun Fact: Luna’s favorite activity is creating new constellations in the Observatory dome and sharing dream stories during Glow Time.
Ech-O — The Explorer (Courage)
Brave and adventurous, Ech-O loves exploring new corners of the cosmos. He encourages kids to try new things and face their fears with confidence. With his bold teal-green glow, he shows that every unknown place is just another exciting adventure waiting to be discovered.
Catchphrase: “One brave step at a time!”
Fun Fact: Echo’s favorite thing is leading daring expeditions from the Observatory balcony and celebrating every brave step during Glow Time.
Spark — The Creative Heart (Kindness)
Warm, empathetic, and full of joy, Spark loves helping others and spreading kindness wherever he goes. He believes that a little kindness can light up the entire universe. With his orange glow, he shows kids how small acts of caring can create big, glowing ripples of happiness.
Catchphrase: “A little kindness makes everything glow!”
Fun Fact: Spark’s favorite activity is sharing glow-berries with friends and organizing kind acts during Glow Time at the Observatory.
Art — The Inventor (Curiosity)
Curious and creative, Art is the chaotic-good inventor of the group. He loves asking “what if?” and building wild, funny contraptions that solve problems in the most unexpected ways. With his bright orange-red glow, he encourages kids to explore, experiment, and turn ideas into wonderful (sometimes messy) creations.
Catchphrase: “Let’s build it weird and see what happens!”
Fun Fact: Art’s favorite place is his Invention Workshop, where he creates gadgets that often backfire hilariously before working perfectly during Glow Time.
Zorby — Chief Fun Officer (Bounce-Back)
Lovable, bouncy troublemaker who turns messes and chaos into fun growth moments. Zorby is never a villain — he’s the playful coach who helps kids bounce back from mistakes with a smile. With his bright lime-green glow and resilient spiral, he shows that every whoopsie is just the start of something magical.
Catchphrase: “Whoopsie-daisy! Let’s turn that mess into magic!”
Fun Fact: Zorby’s favorite place is the Bounce Zone with his mini trampoline and “mess basket” where he turns mistakes into laughter during Glow Time celebrations.
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